How to Send and Receive Text Messages

Send a text message and keep up a text conversation from KamoUniverse.

Before you start

Your organization has a bulk-text/SMS provider connected (Settings → Phone System(s)) and you hold the Access VOIP right.

Steps

Start a new conversation:

1. In the top navigation bar, click the phone icon → Text.
2. If nothing is open yet, you land on a number pad — type the recipient's number (at least 10 digits) and click Start SMS.

Send a message:

1. In the Chat tab, type your message in the box at the bottom.
2. Optional: click the paperclip to attach a file, or the emoji icon to insert an emoji.
3. Click send (or press Enter).

Use a canned quick-reply:

1. Click the Templates tab.
2. Browse the built-in templates (Greeting, Follow-up, Appointment, Out of Office) and click Use on one.
3. It drops the text into your message box — edit the {name}/{date}/{time}-style placeholders by hand before sending; they aren't filled in automatically.

Search within a conversation:

1. Click the search icon in the Chat tab's header and type — matching text is highlighted in the message list.

What you'll see

Sent messages appear immediately in the thread; incoming replies arrive the same way, with a notification if the window isn't focused.