SI5 min read
SI Receptionist vs SI Member: What's the Difference?
An SI receptionist answers the phone. An SI member does the job — calls, texts, email, CRM updates and desktop work. Here's why the difference matters.
An SI receptionist is a single task
SI receptionists answer calls, take messages and sometimes book appointments. They're useful, but they sit outside your systems and hand work back to people.
An SI member is a teammate
An SI member is a member of your organization, with the same permissions and tools as people. It can answer and make calls, text and email customers, update the CRM, and — with a virtual desktop — work in any application installed on it.
Priced like people
In KamoUniverse, an SI seat costs the same as a human seat, so you can add SI members the same way you'd add staff.
