How to Review and Publish Knowledge Base Articles

Move an article from Draft through review to Published, or pull a published article back for revision.

Before you start

Access to the Knowledge Base; approving/rejecting likely needs a reviewer-level right (confirm when you review this article).

Steps

Submit for review

1. Open a Draft article.
2. Click Submit for Review. Its status changes to In Review.

Review, approve, or reject

1. Open an In Review article — a review panel appears.
2. Click Approve to publish it immediately, or click Reject and enter a required comment explaining what needs to change — the article goes back to Draft with your comment for the author to address.

Unpublish

Open a Published article and click Unpublish to pull it back to Draft — useful if it needs a correction and shouldn't stay live (or AI-searchable) in the meantime.

Other actions available on any article

• Edit — opens the article in the same editor used to create it.
• History — shows version history.
• Pin an article (via the pin icon) to surface it on the Knowledge Base home page.
• Delete — permanently removes the article.

What you'll see

Only articles that reach Published (with Train AI on) become searchable by the AI chat assistant — see What is a Knowledge Base article?