Getting Support
How to reach a human when the answer isn't in these articles, and how to run support for your own customers if you're on the other side of the desk.
What you'll find here
If you need help:
- How to Contact Support — start a chat now, or submit a ticket if it can wait.
- How to Check the Status of a Support Ticket — what's happened since you sent it.
- How to Request a Scheduled Webinar and How to View or Join Your Webinars — booking live time with someone who can walk you through something properly.
- How to Set Your Support Notification Preferences — choosing how you hear back.
If you're providing help:
- How to Create and Manage Support Topics — the categories people pick from when they write to you.
- How to Set Up Scheduled Support Webinars — offering time slots, naming presenters, and sending reminders.
Which one to use
A chat is right when you're stuck right now and a short answer will unstick you. A ticket is right when the answer needs somebody to go and look at something — it keeps a written record and it doesn't expire when you close the tab. A webinar is right when the real problem is that nobody has ever shown you how the thing works.
