The SI Workforce Page

The SI Workforce page is where you watch and steer your SIs day to day: what each one is doing, what is waiting for a person, which customers they passed on, which calls are live, whether everything is working, and how well they are doing. Setting your SIs up stays in Settings → Super Intelligence.

To open it, click SI Assistant in the menu, then SI Workforce (beside Today's Briefing). It is also on your home page, in the same SI Assistant group. You see it when your organization has the SI Workforce app and you have at least one of View AI Workforce, Supervise AI Members, Manage AI Workforce or Approve AI Actions. Each tab then shows only what your rights allow.

At the top

• Pause All SIs stops every SI at once and signs them out everywhere. Nothing is deleted. Resume All SIs lets them work again. Only people with Manage AI Workforce see it; see How to Pause All AI Members at Once.
• Hire An SI opens the hiring form, for people who can add team members.
• Show Tips opens a column of short tips for the tab you are on.

The tabs that need you show a number: Approvals counts the decisions waiting for you, Handoffs the customers waiting for a person and Live Calls the calls on right now.

Command Center

Every SI as a card: whether it is working, what it is doing now, what it is waiting on people for, problems in the last day, what it costs and how well it is doing. Pause or resume an SI from its card, or open its activity. Switch to the table to see them as rows, with each SI's supervisor and hiring progress.

Waiting On People shows what the SIs reporting to you are waiting on: questions for people, messages held for later, blocked tasks and SIs asking each other. It shows who and when, never the words.

Activity

One searchable record of everything your SIs did, newest first: work, actions, approvals, work done for a teammate, identity checks, calls and meetings with their recaps. Pick one SI to see only its activity; the page's address remembers the choice. Export it as a spreadsheet file.

Approvals

The actions your SIs proposed and are waiting for a person to decide. You can change the wording of a message before you approve it. See How to Approve or Reject an AI Action.

Handoffs

Customers an SI passed to a person, with everything they already said. See Customer Handoffs.

Live Calls

The calls and meetings your SIs are on right now, for the SIs you supervise. Open one to listen without being heard, give the SI a hint the customer cannot hear, or take the call over. Recent shows the calls that already ended.

Status

Whether every way your SIs work is doing well right now, the problems, and who is on call. See SI Status and On Call.

Results

How well your SIs are doing, in five views:

• Quality: reviews of real conversations, what customers said, and questions your SIs could not answer. See Quality and Customer Satisfaction.
• Evaluation: how each SI works with people, next to its personality and its latest rehearsal.
• Spend: what your SIs cost, by SI, by kind of work and by day. The costs are what your own SI provider accounts charge; Kamo does not bill model usage itself.
• Return On Investment: the work your SIs completed, set against what the same work would cost a person. People with Manage AI Workforce can change the assumptions (minutes per email, chat, call and task, and the hourly cost of a person).
• Protection Tests: how your SIs held up when Kamo tried to trick them on purpose. See Red Team Findings.

Every view has its own address, so you can bookmark it or send it to a colleague.

Rehearsals

A rehearsal shows what an SI would do with real work, without it doing anything. It replays the email, chat, tasks and calendar it received over the last few days through its current job description and models. Nothing is sent or saved.

Rehearsals are on the SI's own profile, in its SI room:

1. Under Rehearsal, choose how many Days to replay, from 1 to 14.
2. Click Start rehearsal. It needs the SI to be Working, and only one rehearsal runs at a time.
3. When it is done, Past rehearsals shows a summary such as "12 items, 5 actions, 2 approvals". Open it to see what the SI would have done with each item.

Starting a rehearsal needs you to supervise the SI, or Manage AI Workforce. The model calls a rehearsal makes are real, so they cost what any other work costs.