Chat
Messaging, in two directions: with the people you work with, and with visitors on your own website.
Talking to your team
- How to Start a Chat with a Teammate — one-to-one
- How to Ask to Chat with Someone — when your organization's communication policy needs an approval first
- How to Create a Group Chat — several people, one thread
- How to Send a Chat Message — including attachments and emoji
- How to Search, Unsend and Manage a Conversation — finding an old message, and taking one back
- How to Set Your Availability Status — what your colleagues see before they interrupt you
Talking to your website's visitors
- How to Add Live Chat to Your Website — the widget, and the snippet you paste into your site
- How to Customize Your Web Chat Widget — colors, position, greeting and behavior
The Interaction Center
Read The Interaction Center if chats seem to be appearing and disappearing unexpectedly. It's the surface that gathers conversations from everywhere — teammates, website visitors, and the other channels — and knowing how it decides what to show you explains most of what looks like odd behavior.
Something worth knowing
A conversation outlives the window you're reading it in. Closing a chat window doesn't end the conversation or mark it read for anybody else, and reopening it picks up exactly where you left off.
