KamoUniverse
Hilfe-Center
Anleitungen und Antworten für jedes KamoUniverse Produkt: Erste Schritte, Mitglieder, CRM, Meetings, Telefon, Dokumente, SI und Administration.
Erste Schritte
New to KamoUniverse? Start here. This section covers the screen you land on when you sign in, how to make it your own, and where everything else lives. KamoUniverse is one place for the work a business actually does day…
- Das Home Launchpad
- Mitglieder vs. Teammitglieder erklärt
- Einrichten Ihrer Organisation - Eine Checkliste
- So finden Sie sich an und finden Sie Ihren Weg
- Was KamoUniverse ist
- Wie man über KamoUniverse sucht
Client Relations Manager
The Client Relations Manager — CRM for short — is where you keep track of the people and companies you do business with, from the first time you hear about them to long after they've bought something. Two records do…
Erfahren Sie mehr »Mitteilungen
Everything you use to talk to somebody: email, chat, video meetings, phone calls and text messages. All four run inside KamoUniverse, so a conversation stays attached to the person it's about instead of scattering…
Dokumente und Wissen
Where your files, your working documents and your internal guides live. There are two quite different things here, and the names are similar enough to be worth separating up front. Docs is a place to create and edit…
AI Assistent
The AI Assistant answers questions about your work in plain language. Ask it how to do something in KamoUniverse, ask it to summarize a long thread, or ask it something about your own organization's guides — it can read…
AI Team
An AI team member is someone on your team who is run by AI. It has a name, a work mailbox, a phone extension and a computer of its own. It answers email, chat and calls, keeps its plans in tasks and its future work on…
Arbeitsplatz und Verwaltung
The settings that shape how KamoUniverse behaves for everyone in your organization: who your people are, what they're allowed to do, what things are called, which features are switched on, and what it all costs. Most of…
Plattform, Sicherheit und Zuverlässigkeit
How KamoUniverse is built, and what that means for your data. Nothing in this section is something you configure — it's here so you can answer questions about the platform when your IT team, your compliance officer or…
Ihre persönlichen Einstellungen
The settings that belong to you rather than to your organization. Changing anything here affects only what you see. What you'll find here Notifications — what you get told about, where, and how to clear what's piled up.…
Vermarktung
Everything you send outward: the designs and files your team shares with customers, bulk email campaigns, and your social media accounts. What you'll find here Marketing Materials — a shared library of brochures,…
Handel
Selling things: taking an order, moving it through fulfillment, taking payment, and handling it when a customer sends something back. What you'll find here Commerce Markets Explained and How to Create a Commerce Market…
Unterstützung bekommen
How to reach a human when the answer isn't in these articles, and how to run support for your own customers if you're on the other side of the desk. What you'll find here If you need help: How to Contact Support — start…
- Support Tickets und Webinars
- Wie man den Status eines Support-Tickets überprüft
- Wie Sie Ihre Support-Benachrichtigungsvorauszugseinstellungen setzen
- Wie man Support kontaktieren kann
- Wie man geplante Support-Webinars aufträumt
- Wie man Support-Thema erstellt und verwaltet
Human Resources und Time Cards
Two related areas: the HR record-keeping an employer has to do, and the clock your team punches every day. What you'll find here Time Cards — clocking in and out, meals and breaks, checking your own hours, and…
Kalender
Your schedule, your team's schedule, and the meetings that fill both. What you'll find here Events, Calendars and Guests — the three ideas the calendar is built from, and how they fit together. How to Create an Event —…
Kontakte
Your address book: the people you email, call and meet, kept in one place and shared with your team when you want it to be. Contacts are deliberately separate from leads and accounts. A lead is somebody you're trying to…
- Ihre Kontakte im Adressbuch
- Wie man einen Kontakt hinzufügt
- Wie man eine externe Kontaktquelle verbindet
- Wie man einen Kontakt bearbeiten, exportieren oder löschen
- Wie man Kontakte aus einer VCF-Datei importiert
- Wie man Kontakte mit Büchern und Gruppen organisiert
Anmerkungen
Somewhere to write things down. Notes are private to you unless you choose otherwise, they keep their own history, and the ones you need often can be pinned where you'll see them. What you'll find here Notes and the…
- Notizen und die Wand
- Wie man eine Notiz erstellt und bearbeitet
- Wie man eine Notiz exportieren kann
- Wie man eine Note als Sticky schwemmen
- Wie Pin, Favorit und Farbe eine Note
- So suchen und filtern Sie Ihre Notizen
Analytik
What's happening on your website: how many people visited, where they came from, what they looked at, and which of your marketing actually brought them. This is website analytics, not sales reporting. It answers "how…
Kamera
Watch the security cameras at your locations live, from wherever you sign in: one camera at a time, or a wall of them in a single window. You decide exactly who may see each camera. A small program called the connector…
IoT-Geräte
Connect the smart-device accounts your organization already uses, and see, control, share and automate your devices in one place. IoT Devices does not sell, install or host devices; it links the accounts you own,…
Euer Universum wartet.
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